With patients’ needs at the heart of everything that we do, ELMS Federated Practice would like to know how we can improve our service to you and how you perceive your surgery and staff.
We recently invited all patients to join a Patient Participation Group, to represent patient’s interests, to help your Practice be truly patient focused and to improve service delivery at each of the branch surgeries. The Patient Participation Group has now been established and meets on a monthly basis to discuss Practice Matters with staff representatives from the Practice. To see an example of the types of things which are discussed, please see copies of the minutes of the last meeting below:
Minutes of meeting 06.11.2015
If you would like your Practice Patient Representatives to raise any service improvement, If you have suggestions or you would like to pass on compliments, please ask reception staff for an envelope and leave a note for us in the Patient Suggestions Box.
There are still opportunities to join as a member of the PPG and to attend meetings. If this is something you would like to consider, please email: firstname.lastname@example.org for more information.
We are also setting up a ‘virtual’ patient representation group so that all patients can have their say. We will ask the members of this representative group to contribute by email or telephone. For example we may contact you from time to time, to ask for your opinions on practice related matters, which may include: “what you think about our opening times or the quality of the care or service you have received from us.” To achieve this we may occasionally contact you via email or telephone, always mindful of your time and of course, your confidentiality.
Our aim is to gather as many patient views as possible, from as broad a spectrum as possible, to get a truly representative sample of all the Patients in our diverse Community. We need Young people, The Employed and Unemployed, Retirees, People with long term Health conditions, people from non-British ethnic groups and people from the Travelling communities to contribute so that we can gather their views.
If you would be happy for us to contact you, occasionally by email or by telephone, please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.