The surgery aims to offer a flexible appointment system. To make an appointment either call at the reception or telephone 01254 282490 during surgery hours. We offer some pre-bookable appointments 5 days a week which can be booked up to 2 weeks in advance. The rest are booked on the day by ringing at 8.00 am.
The duration of an appointment is 10 minutes, therefore we encourage one problem per appointment. In order to prevent and reduce appointment wastage please ring and cancel your appointment if you cannot attend.
Telephoning the doctor
Telephone consultations can be arranged via reception.
If your first language is not English or you are deaf we are able to provide an interpreter. In addition we are happy for you to have a third party present during the consultation if you prefer this.
In certain circumstances during an examination of an intimate nature the doctor may ask a nurse to be present. This is to protect both the doctor and the patient. If a suitable chaperone is not available an alternative appointment will be offered. A patient may of course request a chaperone to be present but this may mean that another appointment will be necessary.
If you are up to 10 minutes late for your appointment the doctor may ask you to wait until the end of surgery before you are seen and you will have a reduced appointment time. If you are over 10 minutes late you will not be seen and will have to make another appointment.
If you fail to attend an appointment without notice a letter will be sent to you and a copy will be stored in your records. If you fail to attend three consecutive appointments you could be removed from our list and asked to register with another GP.
A doctor can have five consultations in the surgery in the time it takes to do a home visit. Please try to phone the surgery before 10:30. When you call to request a home visit the reception staff will initially ask you some details so that we can record the relevant information. A doctor may then telephone you before the home visit takes place to discuss your condition.