In order to reduce ‘did not attend appointments’ (DNAs) the practice has adopted a weekly appointment system where you can book one week in advance.
Please note a separate appointment should be booked for each person and each problem. Double appointments may be booked for complicated problems.
If you are over ten minutes late for your appointment you will not be seen and will have to make another appointment.
If you feel you would prefer a chaperone (relative or friend) while being examined, please inform the receptionist in advance.
If you want to speak to the doctor, please ring to arrange a telephone consultation. If the doctor or other clinicians are unable to take the call, your details will be taken down by the receptionist and passed on to the doctor. Every effort will be made to ring you back the same day.
If for medical reasons you are unable to attend the surgery, please try and ring before 10:30. If you require a home visit. This includes rest and nursing homes.
If you cannot attend your appointment for any reason please inform us in good time so that the slot can be given to someone else. If you fail to attend an appointment without notice a letter will be sent to you and a copy will be stored in your records. If you fail to attend consecutive appointments, you may be removed from our list and asked to register with another practice.